Support
Jump to topic
We're here to help, so email us here!
Wreath Care 101
How to Care for Your RoundWreath
Each RoundWreath is carefully packaged in a wreath gift box. When receiving your RoundWreath, make sure you save your box for storage!
We ship our wreaths snug, so upon receiving you might need to fluff parts of your wreath to achieve a full-bodied look.
A RoundWreath displayed in a sheltered location will last much longer than one in an exposed area.
When your wreath is dirty, you can wipe it clean using a soft towel or if needed, using a mild detergent diluted with water.
When not in use, we recommend boxing up your wreath and storing in a cool dry place away from the sun.
100% Happiness Guarantee
Our favorite part about shopping for a new wreath? The DETAILS! All the textures, materials, size, and colors that when combined create just what you were looking for!
We know it can be tricky to purchase wreaths online. Here at RoundWreath, our top priority is to make sure you are happy with EVERY WREATH you purchase. Did your wreath arrive in less-than-absolutely-perfect condition? A wreath not look as the website described? Never make it to your home? Please reach out to our team here - we’re happy to replace your wreath completely free of charge and help find one that brings you JOY.
FAQs
How Can I Track My RoundWreath Order?
Once your RoundWreath is ready for shipping, it will be picked up and scanned by the shipping courier. You will receive an email notification with a tracking number that will inform you of the most up-to-date tracking details. It typically takes up to 24 hours after your package has been picked up and scanned for the tracking to show up.
If your tracking page shows "Tracking not Found" with no delivery date, please contact support@roundwreath.com.
What If My RoundWreath Arrives Rumpled or Damaged?
We are sorry if your wreath arrives damaged! We do our best to package our wreaths so they can safely go along their journey.
If your wreath or bow appears a little smushed or flat, you don't have to be a wreath designer to fix it. With foliage, leaves, and flowers, gently pull apart and/or upwards one stem or section at a time around the whole wreath. For bows, you can use the same fluffing strategy. Separate the looping sections and flatten or twist the ribbon tails until you have achieved the desired look.
If your wreath arrives in less than adequate fulfillment, we would like to know and send a replacement. Please read our 100% Happiness Guarantee and contact us at support@roundwreath.com as soon as possible.
How Do I Cancel My RoundWreath Order?
We’re sorry you’ve changed your mind but understand things come up. We want you to completely love your new wreath. Please refer to our 100% Happiness Guarantee and reach out to us here.
Note: It can take up to 48 hours to process a refund. Thank you!
How Do I Contact Customer Support?
We are sorry if you weren't able to find an answer to your question in our FAQ section. We are here to help!
You can reach us at support@roundwreath.com or call us at 612-234-1025. If you reach our voicemail, please leave us a message and we will get back to you as soon as we can. Thank you!
Shipping Info
Shipping Information
We currently ship to the United States and Canada.
Once you have successfully placed your order, an email confirmation will be delivered to your email inbox after submission. When your order is shipped, another notification will arrive in a second email and include package tracking information. Then count down the days to HAPPY MAIL! 📦
All our wreaths are shipped from Mound, Minnesota.
Our goal is to ship your wreath orders within 1-4 business days. During the holiday season, please allow up to 3 days additional time for made-to-order wreath designs. (All average shipping times assume no delays.)
We offer standard shipping on domestic U.S. orders. Orders over $49 can receive FREE shipping. We also offer shipping to Hawaii and the U.S. minor outlying islands for a $45 flat rate.
We offer standard shipping to Canada. Orders totaling $200 and over receive FREE shipping to Canada.
Orders within the U.S. typically arrive 1-5 days after the ship date, depending on the proximity to Minnesota. Orders to Canada may take up to 10-15 business days after the ship date. Please allow additional days for processing through customs.
Please allow additional shipping time for Hawaii and Alaska. We take care in packaging your wreaths to protect them from weather and possible damage during transit. However, in extreme hot or cold conditions, we recommend minimizing the time a delivered wreath remains outside (on a doorstep).
Privacy Policy
We Know You Want Privacy
RoundWreath takes the privacy of our customers and those who visit our website and procure our products and services seriously. This privacy policy describes how and why we collect certain information and how we will help protect your privacy within our website. Our commitment to you is that we will not use or disclose information collected from you other than as described in this policy.
By visiting our website and utilizing our services, you are agreeing to the terms of this privacy policy and you are expressly consenting to the collection, use and disclosure of your Personal Information in accordance with this privacy policy.
What Type of Information Do We Collect?
In order to provide this website and our services, RoundWreath collects and processes certain Personal Information and Non-Personal Information. Personal Information refers to a type of data that allows someone to identify or contact you, including, for example, your name, address, phone number, text (SMS, MMS), email address, as well as any other non–public information about you that is associated with or linked to any of the foregoing data. Non-Personal Information refers to a type of data that is not associated with or linked to your Personal Information; Non-Personal Information does not, by itself, permit the identification of individual persons. We collect Personal Information and Non-Personal Information, as described below.
We collect Personal Information as required to offer our services, as described in the Terms and Conditions, as voluntarily provided by you in the course of correspondence and special orders. In addition, we collect Non-Personal Information such as anonymous, aggregate or statistical data to improve our website and services.
Where we need to collect personal data to provide our services or required by law, and you fail to provide that data when requested, we will not be able to provide services to you.
WIX Data Sharing Notice
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Changes To This Policy
If we change our privacy policy, we will post a notice of the change so that you are always aware of what information we collect, how we use it, and under what circumstances, if any, we will disclose it. We reserve the right to modify this privacy policy at any time, so please review it before disclosing personal information. If we make changes that materially affect our uses or disclosures of personally identifiable information that we have previously collected from you, we will notify you beforehand and provide a mechanism for you to opt out of the new use or disclosure.